La Poste PRO – Envoi et suivi 3.1

Whether you are a merchant, artisan, or working in legal and professional services, La Poste supports all professionals with the mobile application La Poste Pro. La Poste Pro simplifies the lives of professionals by assisting them in their postal dispatch management regardless of their field of activity.

📩 Visit our online store

Through the online shop, benefit from all the products offered by La Poste for professionals from your mobile device. Stay updated on our latest releases that will streamline your professional life: No need to go to a post office, as certain stamps are available for purchase online. The online shop allows you to fulfill all your needs. Just like in the Pro Space of your usual post office, you can:

• Purchase envelopes, pre-franked or non-franked packaging for Colissimo or Chronopost
• Buy tracking stickers individually, in booklets, or in bulk
• Complete online postage for professionals
• Receive your orders at the office or home within 48 hours with Colissimo delivery
• Enjoy free delivery in metropolitan France
• Access all your purchase history and past invoices to expedite future orders
• Forward mail when your business relocates within France

📱 Manage your mailings directly from your mobile device

Optimize your time with the La Poste Pro app by managing your mail and parcels and tracking their successful delivery to recipients. Access real-time tracking of parcel deliveries (Colissimo and Chronopost), registered mail, and tracked letters on your smartphone.

📍 Easily locate your deliveries

With the app on your smartphone, you can locate nearby post offices to optimize your movements and efficiently manage your shipments. Discover post offices with Pro Spaces and add them to your favorites. Easily organize pickups from the nearest collection points for receiving parcels (Colissimo and Chronopost) and access mail delivery information (contacts, addresses, location). Identify drop-off points to send parcels or mail anywhere in France, even during your business trips! The location feature helps you find the nearest mailbox to drop off letters or invoices.

Simplify identification at the post office

Find your dematerialized Pro Card in the app's customer area and add it to your smartphone's wallet. Present the Pro Card at post offices and receive exclusive benefits.

Because your time is our priority, benefit as a Professional from a privileged welcome with the Pro Card.

👤 Navigate through the app without identification!

You can access most features of the La Poste Pro app without logging in with your Pro account. The application is available for all users who wish to explore our products.

Contact and complaints

Closely connected with our customers and professional partners, we aim to facilitate communication and handle your complaints in real-time:

• Contact customer service (phone, email, mail, and chat) for managing shipments and answering queries
• Pros' help form with FAQs
• Access a personalized complaint form integrated into the application from your orders
• Service for the deaf and hard of hearing
• Satisfaction guaranteed or refund policy
• Payment for shipments via credit card or PayPal

Downloading La Poste Pro ensures access to an application from one of the largest postal service operators in France, providing a completely French experience!